Refund and Returns Policy

Last Updated: November 2026

1. Overview

At Rahulda (Birbhum Fashion), we aim to provide quality fashion and clothing products and a satisfactory shopping experience.

If you are not satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order, subject to the conditions mentioned in this policy.

Please read this policy carefully before requesting a return, exchange, or refund.

2. Return Eligibility

To be eligible for a return or exchange:

  • The request must be submitted within 7 days of receiving the product.

  • The product must be unused, unworn, unwashed, and in its original condition.

  • Original tags, labels, and packaging should be retained.

  • The product must not have been damaged due to customer misuse or improper handling.

  • Proof of purchase or order details must be provided.

All return requests are subject to inspection and approval by our team.

3. Non-Returnable Items

Certain products may not be eligible for return or exchange, including:

  • Products that have been used, washed, or worn.

  • Products damaged after delivery due to improper handling.

  • Products returned without original tags or labels, where applicable.

  • Products that are not in their original condition for reasons not caused by us.

However, these restrictions do not affect your rights where a product is defective, damaged, incorrect, or otherwise eligible for a remedy under applicable law.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 7 days of delivery.

To help us resolve the issue, please provide:

  • Your order number.

  • Clear photographs or videos showing the issue.

  • A brief description of the problem.

After reviewing your request, we will inform you about the available return, replacement, exchange, or refund options.

5. Return and Exchange Process

To request a return or exchange:

  1. Contact our customer support team within 7 days of receiving your order.

  2. Provide your order number and reason for the request.

  3. Share photographs or other details if requested.

  4. Wait for confirmation and return instructions from our team.

  5. Send the product back according to the instructions provided.

Please do not send any product back without first contacting our customer support team and receiving return instructions.

6. Refund Policy

Once the returned product is received and inspected, we will notify you whether your refund request has been approved or rejected.

If approved:

  • The refund will generally be issued to the original payment method used for the order.

  • Online payments processed through Razorpay will be refunded through the applicable payment process.

  • The time taken for the refund to appear in your account may depend on your bank or payment service provider.

Approved refunds will be initiated within a reasonable period after the return inspection is completed.

7. Late or Missing Refunds

If you have not received your refund:

  • First, check your bank account or original payment method.

  • Contact your bank or payment provider to check whether the refund is being processed.

  • If the refund is still not received, contact our customer support team with your order number and refund details.

We will help you check the refund status.

8. Exchange Policy

Exchange requests may be accepted within 7 days of delivery, subject to product availability and eligibility.

If the requested replacement size, colour, or product is unavailable, our team will inform you about the available alternatives or applicable refund options.

All exchanged products must meet the return eligibility conditions described in this policy.

9. Return Shipping Charges

Return shipping arrangements and charges will depend on the reason for the return.

If the product is damaged, defective, incorrect, or the issue is caused by us, we will provide an appropriate return solution in accordance with applicable requirements.

For other approved return requests, return shipping charges may be the responsibility of the customer.

Our customer support team will explain the applicable arrangements before the product is returned.

10. Order Cancellation

If you wish to cancel an order, please contact our customer support team as soon as possible.

Cancellation requests may be accepted before the order is dispatched.

Once an order has been dispatched or delivered, the cancellation request may no longer be applicable. In such cases, our Return and Refund Policy will apply.

Any approved refund for a cancelled prepaid order will be processed through the applicable payment method.

11. Contact Us

If you have any questions or need assistance regarding returns, exchanges, cancellations, or refunds, please contact our customer support team.

Business Name: Birbhum Fashion

Website: Rahulda

Website URL: https://www.rahulda.in/

Please use our Contact Us page to submit your return, exchange, or refund request.