Privacy Policy
Last Updated: November 2026
1. Who We Are
Welcome to Rahulda (Birbhum Fashion).
Our website address is: https://www.rahulda.in/
Business Name: Rahulda (Birbhum Fashion)
GST No: 19BOAPA9022F1ZC
Rahulda is an online fashion and clothing store operated by Birbhum Fashion. We respect your privacy and are committed to protecting your personal information when you visit our website, create an account, place an order, or contact us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared with third parties.
2. Information We Collect
When you use our website, we may collect the following information:
- Name and contact details, including your phone number and email address.
- Billing and shipping addresses.
- Account login details and customer profile information.
- Order history, purchased products, and transaction-related information.
- Information you provide when contacting our customer support team.
- Technical information such as IP address, browser type, and device information.
We collect only the information reasonably necessary to operate our online store and provide our services.
3. How We Use Your Information
We may use your personal information to:
- Process and deliver your orders.
- Confirm payments and provide order updates.
- Create and manage customer accounts.
- Provide customer support and respond to enquiries.
- Manage returns, refunds, and exchanges.
- Improve our website, products, and shopping experience.
- Prevent fraudulent transactions and protect website security.
- Send important service-related notifications.
We will not use your personal information for unrelated purposes without an appropriate legal basis.
4. Payments and Payment Security
We use third-party payment service providers, including Razorpay, to process online payments.
When you make a payment, certain transaction and customer information may be shared securely with the payment provider to complete and verify the transaction.
Your payment information is processed according to the payment provider’s privacy and security policies.
We do not intentionally store complete card numbers, CVV numbers, or other sensitive payment credentials on our website.
For more information, please visit Razorpay’s Privacy Policy:
https://razorpay.com/privacy/
5. Customer Accounts and Login
Customers may create an account on our website to manage their profile, view order history, and access account-related services.
We may also provide third-party login options, such as Google Sign-In.
If you choose to sign in using Google, certain information provided through Google authentication, such as your name, email address, and profile information, may be received and used to create or manage your customer account.
Your use of third-party login services is also subject to the privacy policies of those providers.
6. Cookies
Our website uses cookies and similar technologies to provide essential website functionality and improve your shopping experience.
Cookies may be used to:
- Keep you signed in to your customer account.
- Remember your shopping cart and checkout information.
- Maintain your shopping session.
- Remember certain website preferences.
- Support website security and performance.
Some cookies may be placed by third-party services integrated into our website.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect certain website features, including shopping cart and checkout functionality.
7. Sharing Your Personal Information
We do not sell or rent customers’ personal information.
We may share necessary information with trusted third-party service providers when required to operate our business, including:
- Payment providers such as Razorpay.
- Shipping and delivery partners.
- Website hosting and technical service providers.
- Authentication providers such as Google, when you use Google Sign-In.
- Other service providers where necessary to fulfil an order or provide customer support.
These parties may process information only as necessary for their respective services and subject to applicable requirements.
We may also disclose information when required by law or by a lawful request from an appropriate authority.
8. Order Information and Data Retention
We retain customer and order information for as long as reasonably necessary to provide our services and fulfil business, accounting, tax, legal, and security obligations.
Order records and transaction-related information may be retained for the period required by applicable laws.
Customer account information is retained while the account remains active, unless deletion is requested and retention is not otherwise required by law.
9. Comments and Reviews
If visitors submit comments or product reviews on our website, we may collect the information submitted through the relevant form, along with IP address and browser information where applicable.
This information may be used to detect spam, prevent misuse, and maintain the quality and security of our website.
Approved reviews or comments may be publicly visible.
10. Embedded Content and Third-Party Websites
Our website may contain links or embedded content from third-party websites and services.
When you interact with such content or visit external websites, those third parties may collect information and use cookies according to their own privacy policies.
We are not responsible for the privacy practices of external websites.
11. Data Security
We take reasonable technical and organizational measures to protect customer information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of online transmission or electronic storage can guarantee absolute security.
12. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information where legally permitted.
- Request information about how your data is used.
- Withdraw consent where processing is based on consent.
Some information may need to be retained to fulfil legal, accounting, tax, or security obligations.
To make a privacy-related request, please contact our customer support team.
13. Children’s Privacy
Our website is intended for general shopping customers. We do not knowingly collect personal information from children in violation of applicable laws.
If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps as required by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business operations, services, or applicable laws.
Any updated version will be published on this page with a revised Last Updated date.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through our website:
Website: https://www.rahulda.in/
Business Name: Birbhum Fashion
Website: Rahulda
Please use our Contact Us page for privacy-related enquiries.
16. Grievance Officer
As per the Information Technology Act, 2000:
Name: Mr. Sk Rahul Amin
Business: Rahulda / Birbhum Fashion
Address: Bolpur Road, Kendangal (Near Ballavpur Bridge)
Birbhum, West Bengal – 731236
Phone: +91 8327000096
Email: info@rahulda.com
Time: Mon – Sat (9:55 AM – 6:00 PM)
17. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
📧 info@rahulda.com