TERMS AND CONDITIONS
Last Updated: November 10, 2026
1. Introduction
Welcome to Rahulda (Birbhum Fashion).
These Terms and Conditions govern your access to and use of our website:
By visiting our website, creating an account, placing an order, or purchasing products from us, you agree to these Terms and Conditions.
If you do not agree with these terms, please do not use our website or services.
2. Business Information
For the purpose of these Terms and Conditions:
- Business Name: Birbhum Fashion
- Website Name: Rahulda
- Website Address: https://www.rahulda.in/
- Business Address: Bolpur, Ballavpur Bridge, Birbhum, West Bengal – 731236, India.
The terms “we”, “us”, and “our” refer to Birbhum Fashion.
The terms “you”, “your”, “customer”, and “user” refer to any individual or entity accessing or purchasing products through our website.
3. Website Usage
By using our website, you agree to:
- Provide accurate and complete information when placing an order.
- Use the website only for lawful purposes.
- Not attempt to misuse, damage, or interfere with the website.
- Not use false information or another person’s identity when making a purchase.
- Keep your account login credentials secure.
We reserve the right to restrict access to our website where misuse, fraudulent activity, or a violation of these terms is identified, subject to applicable law.
4. Products and Descriptions
We make reasonable efforts to display accurate product descriptions, images, prices, sizes, colours, and other product details.
However:
- Actual product colours may vary slightly due to screen settings and display differences.
- Minor variations in product appearance, fabric, or measurements may occur.
- Product availability may change without prior notice.
- Product images are provided for representation and reference.
If a product description contains an error or a product is unavailable, we will take appropriate steps to inform affected customers and resolve the issue in accordance with applicable law.
5. Pricing and Payment
All product prices are displayed in Indian Rupees (INR), unless otherwise stated.
Applicable taxes, shipping charges, and other costs, if any, will be displayed or communicated before order completion.
We offer payment options made available at checkout, which may include:
- Online payments through Razorpay.
- Other available payment methods displayed on our website.
Online payments are processed through third-party payment service providers. Payment transactions are subject to the applicable terms and security policies of those providers.
We do not intentionally store complete card numbers, CVV numbers, or sensitive payment credentials on our website.
An order may be subject to verification before processing.
6. Orders and Order Confirmation
When you place an order on our website, you agree that the information provided by you is accurate and complete.
After placing an order, you may receive an order confirmation through email, SMS, or other available communication channels.
An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been dispatched.
We reserve the right to contact you for order verification or clarification where necessary.
If an order cannot be fulfilled due to stock unavailability, pricing errors, or other valid reasons, we will inform you and arrange an appropriate resolution, including a refund where applicable.
7. Shipping and Delivery
We aim to process and dispatch orders within the estimated processing time communicated on our website.
Delivery timelines are estimates and may vary depending on the delivery location, courier availability, weather conditions, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate shipping addresses and contact details.
For further information, please refer to our Shipping and Delivery Policy.
8. Return, Exchange, and Refund
We provide return and exchange facilities within 7 days of receiving an order, subject to the conditions described in our Refund and Returns Policy.
Products must meet the applicable return eligibility requirements.
Approved refunds will generally be processed through the original payment method, subject to the applicable payment provider and banking procedures.
For complete details, please refer to our Refund and Returns Policy.
9. Order Cancellation
Customers may request order cancellation by contacting our customer support team as soon as possible.
Cancellation requests may be accepted before an order is dispatched.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the applicable Return and Refund Policy will apply.
Any cancellation charges, where applicable, will be handled in accordance with applicable consumer protection laws.
10. Customer Accounts
Customers may create accounts to access account-related features, manage personal information, and view their order history.
You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.
If you believe that your account has been accessed without authorization, please contact us immediately.
We may provide third-party login facilities, such as Google Sign-In, subject to the relevant provider’s terms and privacy policies.
11. Intellectual Property Rights
Unless otherwise stated, the content available on this website, including text, product images, graphics, logos, website design, and other materials, is owned by or licensed to Birbhum Fashion.
You may not reproduce, copy, distribute, modify, or commercially use our website content without prior written permission, except where permitted by applicable law.
All third-party trademarks and brand names remain the property of their respective owners.
12. Third-Party Links and Services
Our website may contain links to third-party websites, payment services, or other external platforms for customer convenience.
We do not control the content, security, or privacy practices of external websites.
Your use of third-party services is subject to their respective terms and policies.
13. Limitation of Liability
We make reasonable efforts to maintain the availability, accuracy, and security of our website.
However, we do not guarantee uninterrupted or error-free website operation.
To the extent permitted by applicable law, we shall not be liable for indirect or incidental losses arising from temporary website interruptions, technical issues, or circumstances beyond our reasonable control.
Nothing in these Terms and Conditions shall exclude or limit any consumer rights, statutory remedies, or liabilities that cannot legally be excluded or limited under applicable law.
14. Privacy and Personal Information
We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable laws.
By using our website, you acknowledge that your personal information may be processed for order fulfilment, payment processing, delivery, customer support, account management, and other legitimate business purposes as explained in our Privacy Policy.
Please read our Privacy Policy for further details.
15. Customer Support and Grievance Redressal
We are committed to addressing customer questions, complaints, and concerns.
Customers may contact us through the Contact Us page on our website.
We will acknowledge consumer complaints within 48 hours and endeavour to resolve them within the period prescribed under applicable law.
Grievance Officer: [Insert Grievance Officer’s Name]
Email: [Insert Customer Support Email]
Contact Number: [Insert Business Contact Number]
Business Address: Bolpur, Ballavpur Bridge, Birbhum, West Bengal – 731236, India.
16. Changes to These Terms and Conditions
We reserve the right to update or modify these Terms and Conditions from time to time to reflect changes in our business operations, website features, services, or applicable laws.
Any updated version will be published on this page with a revised Last Updated date.
Customers are encouraged to review this page periodically.
17. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising from the use of our website or purchase of products shall be subject to the jurisdiction of the competent courts in accordance with applicable Indian law.
Nothing in this section shall restrict any consumer’s statutory right to seek remedies before the appropriate Consumer Commission or other competent authority.
18. Contact Information
For questions or assistance regarding these Terms and Conditions, orders, payments, or other services, please contact us through our website.
Business Name: Birbhum Fashion
Website: Rahulda
Website URL: https://www.rahulda.in/
Thank you for shopping with Rahulda.